Customer Relationship Management (CRM) Strategies for the Digital Age By Dr. Bilal Ahmad Bhat

Customer Relationship Management (CRM) Strategies for the Digital Age By Dr. Bilal Ahmad Bhat

In today’s digital age, Customer Relationship Management (CRM) has evolved from a simple contact management tool to a sophisticated strategy that plays a pivotal role in business growth and customer satisfaction. With the rise of digital platforms, social media, and advanced analytics, businesses must adapt their CRM strategies to meet the changing expectations of customers …

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